Wintk Privacy Policy — How We Keep Your Information Safe

Wintk (www.wintk.wine) is an internationally licensed online gaming platform. We take the privacy of our members seriously. This Privacy Policy ("Policy") explains what information Wintk collects, how it is used, and the steps we take to keep your data secure.

By using our platform, you consent to the collection and processing of information as described in this Privacy Policy. If you have any questions about this Policy, please reach out to our support team.

Wintk operates on the trust of its members. Your information is never sold to third parties or used for any purpose beyond what is necessary.

Wintk collects your information in several ways. A full breakdown is provided below:

Information Collected at Registration:

• Full name, date of birth, gender
• Email address and mobile number
• Current address and country
• Username and password (encrypted)

KYC verification time:

• Copy of National ID (NID) or Passport
• Proof of Address (utility bill or bank statement)
• Selfie or photo ID (if required)

Automatically Collected Data:

• IP Address & Device Information
• Browser type and operating system
• Activity logs and session information on the platform
• Payment & Transaction History
• Information Collected via Cookies and Tracking Technologies

Wintk only collects information for specific, necessary purposes. No data is collected beyond the following:

• Account management: For registration, login, and account verification.
• Payment Processing: To process deposits and withdrawals securely.
• Legal compliance: To meet licensing authority requirements and prevent money laundering.
• Security: To detect and prevent fraud, hacking, and unauthorized activity.
• Customer Service: To properly resolve support requests.
• Personalization: To improve your experience based on your preferences.
• Contact: To send important updates, bonus offers, and promotional information.

Data collected is used solely to improve Wintk's services and personalize your experience. We ensure that a lawful basis exists before any data is processed.

We use transaction data to identify unusual activity in our payment system and ensure the security of every member's funds. Device and IP information is used to detect multiple accounts or fraudulent activity.

By analyzing your gaming history, we make our responsible gaming tools more effective and can offer assistance when needed. This analysis is fully automated and carried out without identifying you personally.

Wintk never sells your information. However, in certain specific circumstances, some data may be shared with trusted partners:

The Wintk website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the platform remember your preferences.

Types of cookies we use:

• Essential cookies: For login sessions and security purposes. The platform cannot function without these.
• Functional cookies: Remembers your language and preference settings.
• Analytics Cookies: To understand which parts of the platform are used most.
• Security Cookies: To detect fraud and multiple accounts.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the availability of some platform features.

Wintk follows the highest industry standards to protect your information. We employ a range of technical and organizational measures:

• SSL/TLS encryption: All data transfers are protected with 256-bit SSL encryption.
• Database Encryption: Stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional layer of security on your account.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Restricted Access: Only authorized staff can access specific information.
• Firewall & DDoS Protection: Servers are protected against external attacks.

As a Wintk member, you have the following rights regarding your personal information:

• Right to Know: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: Request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to restrict the processing of your information in certain circumstances.
• Right to Data Portability: The right to receive your information in a machine-readable format.
• Right to object: The right to opt out of marketing communications.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days. Please note that certain information may need to be retained for a specific period due to legal obligations.

Wintk retains different types of information for different periods. When determining these retention periods, we consider our legal obligations, business requirements, and your interests.

• Account information: For the duration of account activity and a minimum of 5 years after closure.
• Transaction Records: Up to 7 years, as required by legal obligations.
• KYC documents: 5 years after account closure.
• Gaming Log: Automatically deleted after 2 years.
• Communication Records: Support tickets and emails are retained for up to 3 years.

Once the retention period expires, data is securely deleted or anonymized.

Wintk's services are intended for users aged 18 and above. We do not knowingly collect any information from minors.

If we become aware that personal data has been inadvertently collected from a minor, we will immediately delete that data and close the associated account.

Wintk may update this Privacy Policy from time to time. If any significant changes are made, members will be notified via their registered email address or through a notification on the platform.

You can stay informed about the latest changes by checking the "Last Updated" date at the top of the page. Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you have any questions, complaints, or data requests regarding our Privacy Policy, please reach out to our support team. We're always here to help.

Email: [email protected]

We typically respond within 24–48 hours. For urgent matters, please use our live chat support.